Refund Policy

CertPoint.ai (CertPoint Adaptive Intellect, LLC) aims to provide high-quality online education and training. We understand that there may be instances where a refund is requested, and we have established the following refund policy to ensure clarity and fairness.

1. Eligibility for Refunds

Refund requests are considered under the following conditions:

  • Course Access Limit: Refunds are available if you have completed less than 10% of the training program. You are no longer eligible for a refund once you exceed 10% of course content.
  • Time Limit: Refund requests must be made within 7 days of the purchase date. After this period, refunds will not be issued, regardless of the amount of content accessed.

2. Non-Refundable Situations

Refunds are not available under these circumstances:

  • If you have completed 10% or more of the training program.
  • If the refund request is made more than seven (7) days after the date of purchase.
  • If you fail to complete the course due to personal reasons outside of CertPoint.ai’s control (e.g., scheduling conflicts or technical issues unrelated to CertPoint.ai’s platform).

3. Refund Process

To request a refund, please contact us at info@certpoint.ai with your order details, including the course name, purchase date, and reason for requesting a refund. We will review the request within 5-10 business days. Approved refunds will be issued to the original payment method.

4. Cancellations and Transfers

If you wish to transfer your enrollment to a different course, please contact us within the first three (3) days of purchase. Transfers may be considered on a case-by-case basis, and only if you have completed less than 10% of the original course content.

5. Changes to This Refund Policy

CertPoint.ai reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will apply to future purchases.

Contact Us

If you have any questions about our refund policy, please reach out to:

CertPoint.ai (CertPoint Adaptive Intellect, LLC)
Email: info@certpoint.ai